Lab Assistant Job Summary

We are looking to fill a role for a full-time, on-site Lab Assistant to work as a part of our laboratory testing team.

This person will be trained to perform clinical casework, DNA extraction, Lysis buffer preparation, lab housekeeping, filing charts and other duties as needed. They will work as an integral part of our staff to complete patient testing in an accurate and timely manner. This position reports directly to the lab supervisor.

Qualifications and Skills

• Bachelor’s degree in biology, genetics, or other relevant field
• Previous experience working in a laboratory setting required
• Basic knowledge of Windows and other IT
• Knowledge of basic genetic concepts and terminology
• Strong organizational skills and attention to detail
• Ability to effectively communicate with healthcare professionals
• Self-motivation and ability to work both independently and in a team environment
• Skilled in prioritization, multitasking, and critical thinking/problem solving
• Curiosity, creativity, enthusiasm, and the ability to learn quickly

How to Apply:

Please send a résumé & cover letter to hr@rgiscience.com or complete the form at the top of this page.

Genetic Counseling Assistant/Case Coordinator Job Description:

We are looking to fill the role of a full-time, on-site Genetic Counseling Assistant/Case Coordinator. This position serves as a primary liaison between patients, their IVF clinic, and the team at RGI.

As a case coordinator, you will be working directly with patients and their referring providers to make the logistics of preimplantation genetic testing as simple and seamless as possible.

This position reports directly to the Genetic Counseling Manager.

Responsibilities:

• Coordinates and implements patient care plans by performing case intakes, obtaining reports required for testing, coordinating information, and continuing care requirements.
• Records and manages patient intake forms, clinical requisition forms, patient medical information, and billing information in the medical database.
• Works with RGI’s Financial Department to facilitate the patient’s financial plan by communicating fee schedules, initiating payments, and providing claim information.
• Maintains RGI’s databases, calendars, and medical records with reminders and alerts to organize daily tasks such as consultations, DNA sample collection kits, test results, payments and other clinical documentation.
• Responds to and triages phone and email inquiries from patients and healthcare professionals.
• Acts as a liaison between physicians, patients, and clinical staff to provide top-quality patient service throughout the entirety of the PGT process.
• Collaborates with other clinical staff to resolve issues impacting patient care progression.
• Provides recommendations for process/service improvement to promote patient satisfaction to the Genetic Counseling Manager.
• Performs other duties as assigned.

Qualifications:

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Strong Email Communication skills
• Exceptional organizational skills and attention to detail
• Excellent oral and written communication skills.
• Strong customer service skills.
• Ability to effectively communicate with patients and healthcare professionals.
• Self-motivation and ability to work both independently and in a team environment.
• Skilled in prioritization, multitasking, critical thinking, and problem-solving.
• Curiosity, creativity, enthusiasm, and the ability to learn quickly.

Good to Have:

• Experience working in a healthcare or laboratory setting
• Experience working with electronic medical records (EMR)
• Experience working in a customer service based environment
• Science focused degree (biology, microbiology, etc.)
• Knowledge of basic genetic concepts and terminology

How to Apply:

Please send a résumé & cover letter to hr@rgiscience.com or complete the form at the top of this page.