A: Just send us a request: link to request/contact form. Please be sure we have all necessary paperwork for the patient prior to sending your request.

A: We will send a sheet with all kits. If you’ve lost yours, or prefer to complete the form online.

A: RGI offers 24/7 support for urgent matters with our on-call genetic counselor. Centers are provided contact information for emergency. This information is also available by calling our main number 847-400-1515. If you are a registered center with RGI, please refer to your contact sheet.

A: Please contact our embryology team

A: For any single gene or translocation testing, we need a report with a documented mutation or rearrangement. If the patient has only been diagnosed clinically, we will need them to undergo genetic testing. For some single gene cases (ex. Fragile X syndrome) we may need to have other family members undergo genetic testing. We will inform the patient of any such requirements during the inquiry, prior to a consult.

A: We typically coordinate directly with the patient and will send the DNA Collection Kit for set-up directly to them. We currently don’t accept blood samples. However, if a blood sample is requested, patients may find it easier to coordinate a blood draw through your office and contact you to set this up. We provide packing for easy shipping back to us. If you prefer the kit to be sent directly to you, please let us know. We are happy to coordinate all of the consents, samples and payment/insurance authorizations directly with the patient.

A: We prefer that biopsy samples be batched at your facility until they are ready to undergo testing. If you do not have a -70˚ C freezer to store these samples, we can hold samples at RGI for patients that have been registered with us for PGT and the patient will be responsible for a $500 storage fee (per batch).

A: We typically request that the IVF center coordinate shipping and we do not have a preferred courier. Fresh transfers must be shipped same day delivery and frozen transfers can be shipped either same day or next day delivery Monday through Thursday. Please do not send frozen cases on Friday or over the weekend. Any single gene and/or aCGH cases should be on dry ice or cold packs.

A: We can only offer Day 6 transfers for local centers because we must receive the samples by 11 am on Day 5. All non-local centers must do a Day 5/6 biopsy and freeze all samples. Under specific circumstances RGI can accommodate the request for PGT-M on a Day 3 biopsy for a Day 5/6 transfer. These cases are extremely time-sensitive. Therefore, if approved, RGI would need to be made aware ahead of time in order to have technicians on-site to process the case upon receipt. This would include weekends, and patients have historically incurred a $500 Rush fee.

A: For fresh transfer, please let us know which embryos were transferred and which were frozen. For any frozen transfers, please let us know the date of the FET and which embryos were transferred and which remain frozen. For all transfers, please keep us updated with the results of the initial pregnancy test and whether the pregnancy is confirmed by ultrasound.

A: Yes, we will bill the patient directly and work with them to obtain insurance authorization for our services if desired/possible. If you would like to set up direct billing for your center, we would be happy to discuss pricing based on desired testing and volume.